GSHA Services LTD — FAQ
FAQ

GSHA Services LTD — Frequently Asked Questions

Last updated: . Serving within 50 miles of ZIP 60098 (Woodstock, IL).

General & Scheduling

What areas do you serve?
We serve homes and businesses within 50 miles of ZIP 60098 (Woodstock, IL). Not sure if you’re in range? Share your ZIP code and we’ll confirm.
What are your hours?
Office hours are Mon–Fri, 8:00am–5:00pm CT. Emergency service is available after hours and weekends for urgent issues (no heat, no cooling, power loss, safety concerns).
How do I schedule?
Book by phone, online request form, or chat. Our GoodCall AI assistant captures details 24/7; a GSHA team member reviews and follows up.
Do you handle residential and commercial?
Yes—we work with homeowners, property managers, small businesses, and light commercial.
Are consultations free?
Replacement/installation estimates are free. Diagnostic visits for repairs carry a trip/diagnostic fee that’s applied toward the repair.

Estimates, Pricing & Payment

How do your estimates work?
We provide itemized, written estimates. For replacements, we include equipment model(s), scope of work, warranty details, and any add‑ons (thermostat, IAQ, permits, etc.).
Do you offer financing?
Yes—subject to approval. Options typically include low APR or promo/no‑interest plans. We’ll present choices during your estimate.
Which payment methods do you accept?
Major credit/debit cards, ACH/bank, and checks. For larger projects, staged payments may apply.
Can you give ballpark prices?
We can provide ranges during a call or visit. Exact pricing depends on home size, electrical/ductwork needs, equipment model, and permits.

Licensing, Insurance, Permits

Are you licensed and insured?
Yes—GSHA Services LTD is licensed, bonded, and insured. We pull permits where required and coordinate inspections.
Who handles permits and utility coordination?
We do. For generators and panel work, we coordinate with your municipality and gas/electric utility as needed.

Warranties & Guarantees

What warranties come with installations?
Manufacturer equipment warranties plus a GSHA labor warranty. We register eligible equipment with the manufacturer.
Do you offer maintenance plans?
Yes. Plans include seasonal tune‑ups, priority scheduling, and discounts on repairs.

HVAC: Install, Repair, Maintenance

Repair vs. replace—how do I decide?
We look at age, repair frequency, efficiency, safety, and total cost of ownership. As a rule of thumb: if a unit is older than its expected lifespan and repair costs exceed ~30% of a new system, replacement may make more sense.
How long does installation take?
Most furnace/AC or heat pump replacements are 1 day. Complex ductwork or add‑ons may be 2–3 days.
Do you install heat pumps in Chicago’s climate?
Yes—cold‑climate heat pumps paired with a furnace or as standalone systems can work very well. We size and configure based on load calculations.
Do you offer ductless mini‑splits?
Yes—for homes without ductwork, sunrooms, additions, or spot‑conditioning.
What maintenance do you recommend?
Twice‑yearly: spring cooling tune‑up and fall heating tune‑up. Change filters every 1–3 months depending on filter type and indoor air quality needs.
Can you improve indoor air quality?
We offer MERV‑rated filters, media cabinets, UV/UV‑C, air purifiers, humidifiers, and dehumidifiers.
Do you supply smart thermostats?
Yes—and we can integrate with popular platforms and set up schedules/geofencing.

Electrical Services

What electrical work do you handle?
Panel/service upgrades, EV chargers, circuits/outlets, lighting, surge protection, GFCI/AFCI, whole‑home rewiring (select cases), and safety troubleshooting.
Do you install EV chargers?
Yes. We assess panel capacity, run dedicated circuits, install the charger, and arrange inspections.
Will my insurance or city require upgrades?
Some insurers and municipalities require GFCI/AFCI or panel updates for safety and code compliance. We’ll advise during the estimate.

Whole‑House Generators

Which generator brands do you install?
We install Generac, Kohler, Cummins, Briggs & Stratton, and Champion standby generators and service most major brands.
How do I choose the right size?
We perform a load assessment and discuss whether you want essential circuits or whole‑home coverage. Typical homes use 10–26 kW, but sizing depends on appliances, HVAC, and lifestyle.
Natural gas or propane?
Both are options. We’ll verify gas meter capacity or specify propane tank size.
What’s included in a typical installation?
Concrete or composite pad, generator unit, automatic transfer switch (ATS), gas piping, electrical wiring, startup/commissioning, inspections, and owner orientation.
How loud are standby generators?
Modern units are neighborhood‑friendly and meet local code for set‑back and sound levels. Placement matters; we’ll propose compliant locations.
Do you offer remote monitoring?
Yes—many models support remote monitoring for status, exercise cycles, and alerts.
What about maintenance?
Annual service includes oil/filter changes, plug/air filter checks, battery tests, firmware updates, and full system run checks.
How long does installation take?
Typical timeline is 2–6 weeks from signed estimate to final inspection—permits and utility scheduling drive timing. On‑site installation is usually 1–2 days.

After‑Install Support

Who do I call if there’s an issue?
Call us or use chat—24/7 intake via GoodCall AI. For emergencies, choose the emergency prompt for fastest dispatch.
Do you register my equipment?
Yes—where required for extended warranties, we’ll handle registration.
Do you haul away old equipment?
Yes—haul‑away and recycling are included with replacements unless noted.

Rebates & Tax Credits

Can you help with rebates/tax credits?
Yes—we’ll highlight eligible utility rebates and federal/state incentives during your estimate and provide documentation. Eligibility varies by equipment and location.

Preparation & Day‑Of

How should I prepare for my appointment?
Clear access to the mechanical area, electrical panel, thermostat, and outdoor unit/gas meter. Secure pets. Have someone 18+ available to approve work.
Will you protect my home?
Yes—drop cloths, shoe covers, and a post‑work cleanup are standard.

Policies

Cancellation & rescheduling
Please give 24 hours’ notice for non‑emergency visits. Larger projects may require deposits per contract.
Guarantee of workmanship
We stand behind our installs and repairs. If something isn’t right, we’ll make it right—see your contract for specifics.

Contact

GSHA Services LTD
Service area: within 50 miles of ZIP 60098 (Woodstock, IL)
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